MANUAL/VoiSona Manual (English)/Talk Manual (English)/Learn How to Use VoiSona Talk./Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

日本語 / English
If you have trouble, these frequently asked questions may also help.

Signing In

Q. "Sign in failed.(403)" is displayed and I cannot sign in.

A 403 error may be displayed when the email address or password you entered is incorrect. Check your email address and password, then try signing in again. To reset your password, enter your registered email address on this page and submit the form. You will receive a password reset email. Follow the instructions in it to reset your password.

Selecting a Voice Library

Q. Can CeVIO AI and CeVIO Creative Studio voices be used with VoiSona Talk?

Generally, VoiSona Talk can use only its own dedicated voice libraries. However, some voices can also be used in VoiSona Talk by entering a serial number that has been activated in CeVIO AI.
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Activation requires the CeVIO AI song editor.
As VoiSona is a sister brand of CeVIO, we will continue to consider bringing popular voices to VoiSona Talk as well.
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Voice libraries for VoiSona Talk cannot be used in CeVIO AI or CeVIO Creative Studio.

Q. I want to cancel my voice library subscription.

Schedule the cancellation during the contract period by following these steps.
  1. Sign in on the LICENSE page
  1. Select the voice library you subscribe to
  1. Click the "Cancel subscription" button in the "Reservation to cancel monthly or annual plan" section at the bottom of the page
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      When "Status: Reserved for subscription cancellation" is displayed, automatic renewal is turned off. The license is canceled automatically when the contract period ends. You can continue to use the voice library during the contract period.

Q. I cannot download a voice library.

See Selecting a Voice Library in this manual.

Other Questions

Q. Can I change the sampling rate of exported WAV files?

No. WAV files are always exported at 48 kHz, regardless of the audio device's sample rate setting. The bit depth can be set in the "Defaults" tab of Preferences. See Importing and Exporting Files in this manual.

Q. How many devices can I use VoiSona Talk on?

You can activate (register) and use it on up to three devices in total for the PC version and the iOS/iPadOS version (Song only) combined.
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Up to two Windows/macOS computers and up to two iOS/iPadOS smartphones or tablets can be registered, but the total is limited to three devices.
To use a different device, deactivate one of the currently registered devices on the ACCOUNT page.

Q. I want to change my sign-in password.

Use "Change Password" on the ACCOUNT page.

Q. I want to delete my account.

To delete your account, follow the procedure here. If you have a paid license, the account cannot be deleted from that page. Please contact us through the CONTACT page.

Q. Activation fails when I try to use both "VoiSona" and "VoiSona Talk".

If you use both "VoiSona" and "VoiSona Talk", update both to the latest version. If activation still fails after updating, remove the old activation on the ACCOUNT page.
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If a newer version identifies your device differently, an activation made with an older version may be treated as a separate device.